cg99's Privacy Policy

cg99 collects the following types of information from its users:

• Identity Information: Name, date of birth, nationality, and documents related to identity verification.
• Contact Information: Email address, mobile number, and residential address.
• Financial Information: Transaction history, payment method details (bKash, Nagad, Rocket), and records of deposits and withdrawals.
• Technical Information: IP address, device type, browser version, operating system, and site usage patterns.
• Gaming Information: Play history, bet amounts, session duration, and preferred game categories.
• Communication Records: Details of your conversations with support via live chat or email.

cg99 collects information in the following ways:

• Through information you provide during account registration.
• Through technical information automatically collected while using the platform.
• Through the payment system when financial transactions are carried out.
• Through cookies and similar tracking technologies, which help improve your browsing experience.
• Through third-party verification services as part of the identity verification process.

cg99 uses the collected information for the following purposes:

• Account Management: To create, verify, and keep your account secure.
• Service Delivery: To manage gaming services, financial transactions, and bonus programs.
• Security: To prevent fraud, money laundering, and unauthorized access.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: To enhance platform functionality and user experience.
• Customer Support: To resolve your complaints, questions, and requests.
• Responsible Gaming: To identify excessive gaming tendencies and provide necessary support.

cg99 may share information with specific third parties in limited circumstances:

• Payment Processors: Payment service providers such as bKash, Nagad, and Rocket receive the information necessary to process transactions.
• Identity Verification Services: KYC service providers engaged to meet legal obligations.
• Technology Infrastructure: Server hosting and security service providers who operate under strict confidentiality agreements.
• Legal Authorities: Information may be provided to authorities when required by court order or a valid legal process.

cg99 uses industry-standard security technology to protect your personal information. Our platform is secured by SSL (Secure Socket Layer) encryption, which keeps all information exchanged between you and our servers fully encrypted.

• TLS/SSL encryption technology used for data transmission.
• High-grade encryption methods for stored data.
• Regular security audits and vulnerability testing.
• Firewalls and intrusion detection systems to prevent unauthorized access.
• Access to sensitive data is restricted and logged.
• Regular data security training for staff.

cg99 retains your personal information only for as long as it is necessary or legally required. As a general policy:

• Information for active accounts is retained for as long as the account remains open.
• After an account is closed, certain information may be retained for a specified period for legal and regulatory purposes.
• Financial transaction records are retained for the period required by applicable law.
• After the specified period, data is securely deleted or anonymized.

Cookies and similar technologies are used on the cg99 website. Cookies are small data files stored on your device that help improve your browsing experience. We use the following types of cookies:

• Essential Cookies: To ensure basic site functionality — such as maintaining login sessions. Disabling these cookies will prevent the site from working properly.
• Functional Cookies: To remember your preferences and language settings.
• Analytics Cookies: To understand how users interact with the site — enabling improvements to the site.
• Security Cookies: To prevent fraud and unauthorized access.

You can manage cookies from your browser settings. However, disabling essential cookies may make some cg99 services unavailable.

cg99 believes that every user has the right to proper control over their own information. These rights are as follows:

• Right to Access: You may request to know what information cg99 has stored in your account.
• Right to Correction: You may request correction of inaccurate or incomplete information.
• Right to Deletion: You may request that your information be deleted in certain circumstances, though this may not be possible where legal obligations exist.
• Right to Object: You may object to the use of your information for specific purposes.
• Data Portability: You may request a copy of your information.
• Withdrawal of Consent: Where information is processed on the basis of consent, you may withdraw that consent at any time.

You can log in to your account at any time to update your information. If you have trouble changing any information, get assistance through cg99's 24/7 live chat support or by email.

Keeping your information accurate and up to date is important for safe account management. Incorrect information may delay identity verification and cause issues with the withdrawal process.

cg99 is a 21+ platform. This service is only for those aged 21 and above. We do not knowingly collect any information from minors. If we find evidence that a minor has created an account, that account will be closed immediately and the related information will be deleted.

Parents or legal guardians who suspect that someone under their care has registered on cg99 are requested to contact [email protected] immediately.

For the operational needs of cg99's infrastructure, data may in some cases be processed internationally. In such cases, it is ensured that data transfers are conducted under the necessary safeguards and that the confidentiality and security of your information is maintained.

cg99 may update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:

• By sending a notice to your registered email address.
• By displaying a notification when you log in to the platform.
• By updating the "Last Updated" date on this page.

Continuing to use cg99 after changes have been made will be taken as your agreement to the new policy. If you object to any change, you will always have the option to close your account and contact support.

If you have any questions, concerns, or complaints about this privacy policy, please contact the cg99 support team:

• Email: [email protected]
• Live Chat: Available 24/7, in Bengali and English

We will try to resolve your request as quickly and effectively as possible. Your privacy is our highest priority.