cg99 Responsible Gaming
Know your limits, stay safe. cg99 wants you to enjoy gaming in a healthy and mindful way — we are with you at every step.
Why is responsible gaming important?
Online gaming can be a great source of entertainment — but it is only truly enjoyable when you treat it as entertainment, not as a way to earn money. cg99 believes every player has the right to stay in control of their time, money, and mental health.
On our platform, responsible gaming is not just about following rules — it is a mindset. Before starting each session, ask yourself: am I playing just for fun? Have I set a budget? Have I set a time limit? Honest answers to these three questions will help you build healthy gaming habits.
On the cg99 platform, we provide tools and features that give you full control over your gaming experience. From setting deposit limits to full self-exclusion — every step is your choice.
Our protection tools
cg99 gives you the following tools so you can always stay in control of your own gaming.
Set deposit limits
Decide in advance how much you want to deposit each day, week, or month. Once the limit is reached, cg99 automatically stops further deposits.
Time-Out
Take a break from gaming for anywhere between one day and six weeks. While the break is active, access to your account will not be possible.
Self-Exclusion
If you want to stay away from gaming for a longer period, choose self-exclusion. Contact the support team and we will close your account.
Review gaming history
View your full betting and deposit history at any time. Understanding your own patterns is the first step toward responsible decisions.
24/7 Support
If you have any concerns about your gaming, write to us via live chat or at [email protected]. Help is available in Bengali at any time.
Minor protection
cg99 strictly verifies that players are 21+. Use family filtering software on your device to keep children safe.
Assess yourself
Read the questions below. If you answer "yes" to more than two, consider talking to our support team.
- Am I placing larger bets to try to recover money I have lost?
- Am I hiding my gaming from family or friends?
- Is gaming getting in the way of my daily responsibilities?
- Am I unable to stick to the limits I have set for myself?
- Is gaming causing me mental distress?
- Am I borrowing money or spending my savings in order to play?
Simple rules for healthy gaming
- Set a fixed budget before you start playing and stick to it.
- Never think of gaming as an alternative source of income — it is entertainment.
- Take regular breaks. Avoid long, uninterrupted sessions.
- If you are feeling mentally frustrated or stressed, avoid playing games.
- Stay aware of the urge to chase losses after a losing streak.
- Talk openly with family and friends.
How to set limits
Changing your account protection settings at cg99 is very straightforward.
Access your account
After logging in to cg99, go to your profile menu and find the "Responsible Gaming" section.
Choose the type of limit
Deposit limit, loss limit, or session time limit — select the option that suits your needs.
Set the amount or time
Enter a daily, weekly, or monthly limit according to your budget. A confirmation message will appear before the change takes effect.
Contact support (if needed)
For self-exclusion or an urgent break, write to us directly via live chat or at [email protected] — the team is always ready.
Review regularly
Review your gaming history every month and tighten your limits further if needed.
Protection for minors
cg99 strictly verifies that players are 21+. There is no way for any minor to open an account, and if any such account is found it is closed immediately.
If there are children or teenagers in your home, use family filtering software on your device. Keep your device secured with a password and do not hand it to others while you are logged in to your account.
If you suspect that a minor is using your account, contact [email protected] immediately.
Signs of gaming addiction
Gaming addiction is a real issue and there is nothing to be ashamed of. Seeking help is a sign of strength. If you notice the following signs, it is important to get help:
- Being unable to stop gaming, even after trying.
- Feeling irritable, anxious, or depressed when not gaming.
- Gaming causing harm to your work, studies, or relationships.
- Repeatedly spending more than the limits you set for yourself.
Need help? We are here.
The cg99 support team is with you 24/7. For any gaming-related concerns, contact us via live chat or email us at [email protected].
cg99's commitment
As a safe and reliable platform, cg99 uses the highest standard of SSL encryption and keeps your personal information secure. For us, responsible gaming is not just a policy — it is at the core of our service.
We are always committed to ensuring fair play. Our games are independently tested and every result is completely unbiased. Your wins or losses are never predetermined.
Our team regularly monitors player accounts and proactively reaches out if any unusual pattern is noticed. We want you to enjoy gaming in a healthy and happy way — because a happy player is our success.
Remember: gambling is not a solution to any problem. Avoid gaming during financial hardship or periods of mental stress. Spend time with your family and loved ones and seek professional help.